- Products and Solutions
As a professional provider of storage systems and solutions, MacroSAN Technology has put forward the service concept of “application creates value, professional services first”and established a “professional, timely, and efficient ” service system.
Including basic maintenance services, silver medal maintenance services, and gold medal maintenance services.
Due to information security and other reasons, the faulty disk cannot be returned or needs to be demagnetized. Users can purchase this service, and the retained faulty disk will be destroyed and stored by the user to meet their information security needs.
A service provided to meet the highest level of data confidentiality requirements of users. All faulty parts cannot be returned, and users can purchase this service. The retained faulty parts are destroyed and stored by users to meet their information security needs.
This includes on-site debugging services, storage expansion services, data migration services, host volume mirror implementation services, dual active and replication advanced function implementation services.
In order to meet the needs of professional technical personnel for user business development, MacroSAN Technology provides on-site operation and maintenance services to assist users in completing storage system operation guarantee work, and monitors the storage system in real time during the agreed working hours during the service period to prevent accidents and solve sudden failures in a timely manner.
MSTE (MacroSAN Technical Engineer): The training targets storage product maintenance personnel and technical support personnel, as well as IT professionals interested in storage knowledge. MSSE (Senior Technical Engineer of MacroSAN): The training targets storage product maintenance personnel and technical support personnel who have obtained MSTE certification, storage solution experts, and IT professionals who are willing to delve into storage.
MacroSAN Technology's service system is composed of MacroSAN Technology's technical service department and partners. It has a professional after-sales service team and a complete service network. Technical Support Department (Headquarters), 200+ star certified service provider. Service resources for the different area can provide 7x24-hour service products. (Note: Please evaluate whether the accompanying pictures should be retained.
