- Products and Solutions
This policy applies to Hangzhou MacroSAN Technology Co., Ltd. and all its subsidiaries (hereinafter referred to as "MacroSAN Technology").
Hangzhou MacroSAN Technology Co., Ltd. (MacroSAN Technology) and its affiliated companies respect and protect your privacy. When you use various services of MacroSAN Technology, we may collect and use your relevant personal data. We hope to explain to you our principles and rules when collecting and using your personal data through the "Privacy Policy of Hangzhou MacroSAN Technology Co., Ltd." (hereinafter referred to as "this policy"), in order to better protect your rights and interests.
This policy applies to all products and services we provide, such as websites, services, applications, products, and solutions (collectively referred to as MacroSAN Technology products), but this policy may not cover all possible data processing scenarios. We may set and publish specific privacy supplementary policies or terms for specific MacroSAN Technology products. If there are inconsistencies between specific supplementary policies or terms and this policy, the specific policies or terms shall prevail within the scope of specific MacroSAN Technology products.
Before using MacroSAN Technology products, please carefully read and thoroughly understand this policy, especially the terms marked in bold/bold underline. You should focus on reading and confirm full understanding and agreement before starting to use.
Our purpose in formulating this policy is to help you understand the following:
1. How does MacroSAN Technology collect and use personal data
2. How does MacroSAN Technology share and disclose personal data
3. How does MacroSAN Technology use cookies or similar technologies
4. Third party services
5. How does MacroSAN Technology store and protect personal data
6. Protecting the privacy rights of minors
7. How to manage your personal data
8. How to update this policy
9. How to contact MacroSAN Technology
Personal data refers to various information related to identified or identifiable natural persons that is recorded electronically or in other ways. When using MacroSAN Technology's products or services, you may need to provide your personal data, which is mainly used for you and other users to use MacroSAN Technology's products more easily and satisfactorily, provide personalized experiences, and maintain a good relationship between you and MacroSAN Technology.
1、The information you provide includes:
(1)The information you provide to us when registering, logging in, viewing purchase instructions, and using MacroSAN Technology products;
(2)The shared information you provide to third parties through MacroSAN Technology products, as well as the information stored when you use MacroSAN Technology products.
2、We obtain your information by recording your interaction with MacroSAN Technology products, such as information collected through "automatic data collection tools" including cookies, web beacons, and similar technologies when you use MacroSAN Technology products, such as log information, location information, and device information.
2. We will collect and use the following types of personal data from you for the following purposes:
The type of personal data we collect depends on the way you interact with MacroSAN Technology, including the websites you visit or the types of MacroSAN Technology products you choose to use. Please refer to the MacroSAN Technology products you actually use for specific information. In addition, we may introduce new services or business features, which may require the collection of new personal data or changes in the purpose or manner of using personal data. If we want to use your personal data for other purposes not specified in this policy or collect additional personal data not mentioned, we will obtain your consent through page prompts, interactive processes, website announcements, or other means in accordance with the law.
In order to provide you with continuous and stable services and ensure the security of your use of MacroSAN Technology products, we require you to provide basic registration or login information, including: name, email, phone number, company, industry, province, city, etc. In some services, if you only need to use basic functions such as browsing and searching, you do not need to register to create an account and provide the above information.
In accordance with relevant laws, regulations, and regulatory requirements, or to meet the needs of user identity verification, ensuring system and service security, and other specific service functions, we require you to provide real identity information and other identity information to complete identity authentication.
For the purpose of identity authentication, you agree and authorize us to provide, query, and verify your aforementioned identity information to relevant identity authentication agencies (such as personal credit reporting agencies, government departments, etc.) on our own or by entrusting third parties.
Please note that your identity information, biometric information, and other sensitive personal information are strictly protected by us. In some cases, you may choose not to provide personal data to MacroSAN Technology, but if you choose not to provide it, MacroSAN Technology may not be able to provide you with relevant products or services, nor respond or solve the problems you encounter.
When you contact our customer service or use other response functions (such as making after-sales applications, customer complaints, and requests), we may require you to provide necessary personal data to match and verify your user identity in order to ensure the security of your account and system. According to business needs, we will also keep your contact information (the other contact information you used when contacting us or provided to us voluntarily), your communication/call records and content with us, recordings, and other necessary information related to your needs, in order to contact you or help you solve problems, or record the solutions and results of related issues.
Based on the information you provide to us, the information we record and obtain, and the information we collect from legitimate third parties about you (your browsing and search history, device and location information, mailing address, email, contact phone number, and other personal data you submit when registering and updating your account), we may maintain a good relationship with you based on the combination and analysis of one or more of the above information:
(1)To provide you with personalized user experience and personalized content, and to offer page displays and recommendations of personalized MacroSAN Technology products that better meet your needs.
(2)Send you important notifications, such as notifications of operating system or application updates and installations.
(3)Certified and managed suppliers and business partners, communicated or conducted business with suppliers and business partners.
(4)Provide you with interactive and publishing services. When you upload and/or post information and engage in related interactive activities while using MacroSAN Technology products, we will collect the information you upload, post or form, and use your nickname, avatar and post content for display.
(5)Sending information about products and services that you may be interested in via email, text message, or other means; Inviting you to participate in MacroSAN Technology activities (including promotional activities), market research, or satisfaction surveys; Or send you marketing messages. If you do not wish to receive such information, you can unsubscribe at any time.
When you register to participate in the event organized by MacroSAN Technology, we need you to provide registration information, including name, gender, email address, mobile phone number, company, position, department, industry, province, city, etc., to send you event related notifications.
(1)When you order MacroSAN Technology products, we will generate guidance information for you to purchase the product and/or service through the system. During the process of submitting a purchase intention, you are required to provide at least the recipient's relevant information. If you refuse to provide such information, we will not be able to complete the relevant delivery. If you are ordering MacroSAN Technology products or services for someone else, you need to provide the aforementioned information of the actual purchaser. Before providing us with the aforementioned information of the actual purchaser, you need to ensure that you have obtained their authorized consent;
(2)To display transaction information to you and ensure transaction security, we will collect information generated during the ordering process (such as the MacroSAN Technology product you purchased, project number, order number, order creation time, transaction amount) to show you and facilitate your order management;
(3)To complete orders, deliver products, confirm transaction status, and provide you with after-sales and dispute resolution services, we will collect your account, order, transaction, payment, and logistics information related to the transaction progress through the trading partners, payment institutions, logistics companies, etc. selected by you based on the exchange, or share your transaction information with the above service providers.
(1)Conduct anonymous internal audits, data analysis, and research using relevant data to improve our products and services.
(2)Protect the security of our products, services, and customer or user transaction processes, and implement and improve our anti fraud related projects.
According to relevant laws and regulations, collecting your information in the following situations does not require your authorization and consent:
(1)Directly related to national security and defense security;
(2)Directly related to public safety, public health, and major public interests;
(3)Directly related to criminal investigation, prosecution, trial, and execution of judgments;
(4)For the purpose of safeguarding your or other individuals' significant legitimate rights and interests such as life and property, but it is difficult to obtain my consent;
(5)The personal data collected is publicly disclosed by you to the general public;
(6)Necessary to sign and fulfill the contract according to your requirements;
(7)Collecting personal data from legally disclosed information, such as legitimate news reports, government information disclosure, and other channels;
(8) Other circumstances stipulated by laws and regulations.
Sharing refers to the process in which MacroSAN Technology provides personal data to other personal data controllers, and both parties have independent control over the personal data.
We value the protection of your personal data and will not share it with any third party other than MacroSAN Technology, except as described below.
(1)MacroSAN Technology has obtained explicit authorization or consent from you or your guardian;
(2)Judicial or administrative authorities require us to disclose based on legal procedures;
(3)To protect you, MacroSAN Technology and its affiliates, MacroSAN Technology users, and the public interest from harm within the scope required or permitted by laws and regulations;
(4)Necessary sharing with our affiliated companies, due to the natural connection of our business system, the personal data we collect may be shared with or actually processed by our affiliated companies. We promise that we will only share necessary personal data, and this sharing is subject to the purpose of this policy; At the same time, we will ensure security by isolating internal systems and employee permissions between affiliated companies;
(5) According to the agreement and agreement between you and MacroSAN Technology, and to share the specific services you use with our partners;
(6) To achieve the other purposes described in the first article of this policy on how MacroSAN Technology collects and uses personal data;
(7) Within the scope permitted by laws and regulations, we may exchange information with other companies and organizations in order to comply with the law, safeguard the interests, property, or safety of us, our affiliates or partners, you or other users, or the general public, such as to prevent illegal activities such as fraud and reduce credit risks;
(8) Provided based on social and public interests that comply with laws and regulations.
We promise to only share your personal data with third parties for legal, legitimate, necessary, specific, and clear purposes, and will only share personal data necessary to achieve the relevant purposes. At the same time, we will also do a good job in third-party management, requiring them to handle information in accordance with confidentiality and security measures not lower than those required by this policy.
As our business develops and our strategy changes, MacroSAN Technology may merge, acquire, sell, or otherwise restructure certain businesses. In such transactions, your information may be transferred as part of such transactions. We will require the new organization to continue to be bound by this policy, otherwise we will ask the organization to seek your consent again.
We will only publicly disclose your personal data in the following situations:
1. After obtaining your explicit consent;
2. Legal Disclosure: In cases where required by law, legal procedures, litigation, or government regulatory authorities, or to protect the personal and property safety of MacroSAN Technology or the public from infringement, we may publicly disclose personal data related to your illegal or breach of contract behavior.
According to applicable laws, regulations, and national standards, we do not require your authorization or consent to share, transfer, and disclose your personal data in the following situations:
(1)Related to the fulfillment of legal and regulatory obligations by MacroSAN Technology;
(2)Directly related to national security and defense security;
(3)Directly related to public safety, public health, and major public interests
(4)Directly related to criminal investigation, prosecution, trial, and execution of judgments;
(5) For the purpose of safeguarding your or other individuals' significant legitimate rights and interests such as life and property, but it is difficult to obtain my consent;
(6) Personal data that you disclose to the public on your own;
(7) Collecting personal data from legally disclosed information, such as legitimate news reports, government information disclosure, and other channels.
In addition, according to the aforementioned regulations, providing personal data that has undergone de identification processing to external parties and ensuring that the data recipient cannot recover and re identify the personal data subject, there will be no need to notify you separately or obtain your consent.
Cookie is a small data file transmitted from a website to your computer's hard drive or mobile device. The content of a cookie can only be retrieved or read by the server that created it. Each cookie is unique to your web browser or mobile application. Cookies typically contain identifiers, site names, as well as some numbers and characters. When you browse our website or websites containing our advertisements, purchase, request information, personalize information, or register for certain services, MacroSAN Technology or its service providers will send cookies to your computer. If you accept the cookies used by our website, websites represented by other companies that provide technical support for MacroSAN Technology, or websites that contain our advertisements, we may access your browsing behavior information and use this information to personalize your experience.
MacroSAN Technology will not use cookies for any purposes other than those described in this policy. You can manage or delete cookies according to your preferences.
Some of MacroSAN Technology's web pages, third-party web pages, applications, and HTML formatted emails may only use web beacons or combine web beacons with cookies to compile information about your usage of the website and your interaction with emails, and evaluate the performance of MacroSAN Technology's web pages, applications, and websites that are "technically supported" by other companies on behalf of MacroSAN Technology. A website beacon is typically a transparent image embedded in a website or email. Network beacons can recognize certain types of information on a computer, such as cookies, the time and date of browsing the page, and the description of the page on which the network beacon is located. Depending on the specific situation, network beacons may also reference content on third-party servers, and service providers may use it to send relevant advertisements to you.
You can disable the network beacon in the email by not downloading the image (this feature will vary depending on the email software used on your computer). However, due to different specific email software functions, this may not necessarily disable network beacons or other automatic data collection tools in emails. For more information about this issue, please refer to the information provided by your email software or service provider.
If you choose to accept marketing emails or press releases from MacroSAN Technology, MacroSAN Technology may automatically collect personal data about you. For example, through web beacons and personalized URLs embedded in these emails or press releases, MacroSAN Technology can track whether you have opened these emails and whether you have clicked on the links contained in these emails. For detailed information about embedded web links, please read the instructions below.
The email sent by MacroSAN Technology, the Internet keyboard keys preset by MacroSAN Technology and the promotion icons installed on your computer desktop in advance usually use the designed links to guide you to the relevant areas of the network after being redirected by MacroSAN Technology server. The redirection system can allow MacroSAN Technology to change the target URLs of these links when necessary, and also determine the effectiveness of our marketing activities.
In emails, such network links can also let MacroSAN Technology know if you have clicked on the links in the email, and we may associate such interactive information with your personal identity.
MacroSAN Technology has signed a contract with a service provider to publish advertisements on third-party websites. In addition, certain websites may have service providers "provide technical support" to represent MacroSAN Technology in providing MacroSAN Technology products. Service providers may send cookies through third-party websites and MacroSAN Technology web pages, and use web beacons on these websites. These cookies and web beacons allow MacroSAN Technology to collect information about your browsing of web pages and clicking on links.
To ensure a smooth browsing experience, you may receive content or network links from third parties (hereinafter referred to as "third parties") outside of MacroSAN Technology and its partners. When you use these products or services, your information may also be collected. MacroSAN Technology has no control over such third parties. You can choose whether to access links, content, products, and services provided by third parties.
MacroSAN Technology cannot control the privacy and data protection policies of third parties, and such third parties are not bound by this policy. Therefore, we strongly recommend that you carefully read the privacy policy of the third party before submitting personal information to them.
We will adopt security measures that comply with industry standards, including establishing reasonable institutional norms and security technologies to prevent unauthorized access, use, and modification of your personal data, and to avoid data damage or loss.
For example, we will use encryption technology to protect the confidentiality of data; We will use protection mechanisms to prevent data from being maliciously attacked; We will deploy access control mechanisms to ensure that only authorized personnel can access personal data;
MacroSAN Technology only stores data for legitimate business purposes and in accordance with local legal requirements or licenses. Unless required by law or permitted by law to extend the retention period, we will retain your personal data for the period necessary to achieve the purposes stated in this policy. We will set reasonable and different data storage periods based on different scenarios, products, and services to ensure that our services meet the requirements of contracts, agreements, and laws.
Despite taking reasonable and effective measures as mentioned above and complying with the standards required by relevant laws and regulations, given the open nature of the network environment, we cannot guarantee the security of your personal data when you communicate through insecure channels. Therefore, we strongly recommend that you take proactive measures to ensure the security of your personal data, such as setting complex passwords, regularly changing account passwords, not disclosing your personal data such as account passwords to others, and using information sharing or sharing functions with caution.
In the event of an unfortunate information security incident, we will promptly inform you of the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, suggestions for you to independently prevent and reduce risks, and remedial measures for you in accordance with legal requirements. We will also promptly inform you of the relevant information of the event through email, letter, phone, push notifications, and other means. If it is difficult to inform the information subject one by one, we will adopt a reasonable and effective way to publish an announcement. At the same time, we will proactively report the handling of information security incidents in accordance with regulatory requirements.
Our products, website, and services are primarily aimed at adults. Any minor participating in online activities should obtain the consent of their parents or guardians in advance. We will protect the relevant information of minors in accordance with relevant national laws and regulations. We do not proactively distinguish information from minors. If you are a minor under the age of fourteen, please notify your parents and guardians to jointly read and accept this policy, and seek their consent and guidance before submitting personal data.
You should ensure that all personal data submitted is accurate and error free. MacroSAN Technology will make every effort to maintain the accuracy and completeness of personal data, and update this data in a timely manner.
When required by applicable laws, you may (1)have the right to access specific personal data we hold about you; (2)Request us to update or correct your inaccurate personal data; (3)Refuse or restrict our use of your personal data; And (4)request us to delete your personal data. If you wish to exercise the relevant rights, please click here to provide feedback to us. To ensure safety, you may need to provide a written request. If we have reasonable grounds to believe that these requests are deceptive, unenforceable, or harmful to the privacy rights of others, we will refuse to process the requests.
If you believe that our processing of your personal information does not comply with applicable data protection laws, you can contact the legal data protection agency.
In order to provide you with better service, we may modify the terms of this policy in a timely manner based on the updates of MacroSAN Technology's products and services and relevant legal and regulatory requirements. Such modifications constitute a part of this policy. We will announce any changes made to this policy on this page. For significant changes, we will also provide more prominent notifications (including website announcements, push notifications, pop-up prompts, or other means).
We may change the terms of this policy in a timely manner based on the updates of MacroSAN Technology products and the requirements of laws and regulations. We will then publish the updated policy on this page. For significant changes, we will also notify you through other means such as sending an email or posting the notification on our official website and/or social media pages before the changes take effect.
If you do not agree with such changes, you can choose to stop using MacroSAN Technology products; If you continue to use MacroSAN Technology products, it means that you have fully read, understood, and agreed to be bound by the revised policy.
We will protect your personal information in accordance with this policy. If you have any questions, opinions, or suggestions regarding this policy or your personal information, please click here to contact us.
This version was released on October 31, 2021
Effective Date: October 31, 2021