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Service & Support
| Service Item | MS1000 | MS2000 | MS3000 | MS5000 | MS7000 | |
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| Basic-Level Service | Remote technical support services |
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| The spare parts first change 5×8×NBD (MacroSAN engineers start off within the NBD after receiving) |
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| On-site technical support 5×8×NBD (MacroSAN engineers start off within the NBD after receiving) |
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| Silver Level Service |
Remote technical support services |
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| The spare parts first change 7×24×NBD (MacroSAN engineers start off within the NBD after receiving) |
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| On-site technical support 7×24×NBD (MacroSAN engineers start off within the NBD after receiving) |
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| Health check report | once per year | once per year | once per year | once per year | once per year | |
| Gold-Level Service | Full-time VIP customer maintenance team |
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| The spare parts first change 7×24×NBD (MacroSAN engineers start off within the NBD after receiving) |
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| On-site technical support 7×24×NBD (MacroSAN engineers start off within the NBD after receiving) |
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| Health check report | 3 times per year | 3 times per year | 3 times per year | 3 times per year | 3 times per year | |
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